VOLENT APPROACH

SHIPPING, RETURNS & EXCHANGES POLICY

Please review this policy before placing an order with Volent Approach. By completing a purchase through our website, you acknowledge the policies applicable to your order.

ALL SALES ARE FINAL

All purchases made through Volent Approach are final sale unless otherwise expressly stated in this policy or required by applicable law.

We do not offer refunds or accept general returns because of a change of mind, ordering the wrong size, no longer wanting an item, or similar circumstances.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

EXCHANGES

We offer limited exchanges under the following conditions:

• Exchange requests must be made within 30 days of purchase.
• Items must be unworn, unwashed, unused, and in their original condition with original tags attached, when applicable.
• Exchanges are like-for-like only, such as exchanging the same apparel item for a different size.
• All exchanges are subject to product and size availability.
• Customers are responsible for return shipping and any additional shipping costs associated with an approved exchange unless the exchange is required because of an error made by Volent Approach.
• An approved exchange does not guarantee that a requested replacement item or size will remain available until the returned merchandise is received and inspected.

NON-ELIGIBLE ITEMS

Items are not eligible for exchange if they:

• Show signs of wear, washing, use, damage, or alteration.
• Have had original tags removed, when applicable.
• Have been damaged due to normal wear, misuse, improper handling, accident, or failure to follow applicable care instructions.
• Are digital products or other products that cannot reasonably be returned once delivered.

Volent Approach reserves the right to inspect returned merchandise before approving an exchange.

HOW TO REQUEST AN EXCHANGE

To request an exchange, contact us at Ian@volentapproach.com and provide:

• Your order number.
• The item you wish to exchange.
• The requested replacement size, if applicable.

Once your request has been reviewed, we will provide additional instructions if the exchange is approved.

Please do not send merchandise back without first contacting us.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout, including:

• Recipient name.
• Street address.
• Apartment, suite, or unit number, when applicable.
• City.
• State.
• ZIP code.

Volent Approach is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or otherwise undeliverable address provided by the customer, except as otherwise required by applicable law.

ADDRESS CHANGES

If you notice an error in your shipping address after placing an order, contact us as soon as possible at Ian@volentapproach.com.

We will make reasonable efforts to update an address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Once an order has been transferred to the shipping carrier, we may be unable to change or redirect the shipment.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to Volent Approach by the shipping carrier because of an incorrect, incomplete, invalid, unclaimed, refused, or otherwise undeliverable address or delivery issue attributable to the customer, the order remains subject to our final-sale policy and is non-refundable except where otherwise required by applicable law.

Once the returned package is received, Volent Approach will make a reasonable attempt to contact the customer using the contact information associated with the order.

The customer will have 7 days from our outreach to provide a corrected and complete shipping address and request reshipment.

Unless Volent Approach elects to cover the cost as a customer-service courtesy, the customer is responsible for the cost of a new shipping label and any applicable reshipping charges.

Any decision by Volent Approach to provide complimentary reshipping is a one-time courtesy and does not modify this policy or create an obligation to provide complimentary shipping on any future shipment.

If a complimentary reshipment is returned as undeliverable again, the customer will be responsible for all additional reshipping costs.

ABANDONED RETURNED ORDERS

If we do not receive a response within 7 days of our outreach regarding a returned or undeliverable package, the order will be considered abandoned.

Once an order is considered abandoned:

• Volent Approach is no longer required to continue contacting the customer regarding reshipment.
• Volent Approach is no longer required to hold or reserve the original merchandise for the customer.
• Returned merchandise that remains new, unused, and resellable may be returned to available inventory.
• The original merchandise may subsequently be sold to another customer.
• No refund will be issued for an abandoned returned order except where required by applicable law.

CUSTOMERS WHO CONTACT US AFTER AN ORDER IS ABANDONED

If a customer contacts Volent Approach after the 7-day response period has expired, we may, at our discretion, attempt to accommodate a reshipment.

Any accommodation after an order has been considered abandoned is a customer-service courtesy and is subject to product availability.

If the original item is still available, the customer may be required to pay all applicable reshipping costs before the order is sent again.

If the merchandise has already been returned to inventory and sold, discontinued, or is otherwise unavailable, Volent Approach is not obligated to reserve, replace, or reproduce the original merchandise, except where otherwise required by applicable law.

We encourage customers to respond promptly to returned-package notifications.

PRE-ORDER ITEMS

Some products offered through Volent Approach may be sold as pre-order items.

Estimated availability or shipping windows will be displayed on the applicable product page when available.

Orders containing both in-stock and pre-order merchandise will generally ship together once all items in the order are available.

In-stock merchandise included in the same order may therefore be held until the pre-order merchandise arrives.

Once the pre-order merchandise reaches our facility, we will work to fulfill the complete order promptly.

Estimated production, arrival, and shipping dates are estimates and may be affected by production delays, supplier delays, carrier delays, or circumstances outside our reasonable control.

If a shipment is delayed beyond the timeframe required under applicable law, Volent Approach will provide any notices, cancellation options, or refunds required by applicable law.

SPLIT SHIPMENTS

Customers who would like available merchandise shipped separately from a pre-order item may contact us after placing their order.

Split shipment requests:

• Must be approved before shipment.
• Are subject to availability and fulfillment status.
• May require additional shipping charges.

GIVEAWAY ENTRIES AND MERCHANDISE SHIPPING

The timing of merchandise fulfillment does not determine when eligible giveaway entries are recorded.

Giveaway entries associated with an eligible purchase are recorded according to the applicable promotion and Official Rules.

A merchandise shipping delay, pre-order status, exchange request, returned package, or reshipment does not independently create additional giveaway entries.

Sweepstakes participation, entry eligibility, multipliers, entry calculations, cancellations, disqualifications, and all other sweepstakes-related matters are governed by the Official Rules applicable to the specific giveaway.

If there is any conflict between this merchandise policy and the Official Rules regarding sweepstakes participation or entries, the applicable Official Rules control.

DIGITAL PRODUCTS AND ENTRY PACKS

Digital products, including qualifying digital entry packs, are delivered electronically and cannot be physically returned after delivery.

Purchases of digital products are final and non-refundable except where otherwise required by applicable law.

Giveaway entries associated with a digital purchase are governed by the Official Rules applicable to the relevant giveaway.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that you believe was damaged during shipment, defective upon arrival, or different from what you ordered, please contact us promptly at Ian@volentapproach.com.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the item and the problem.
• Photographs of the shipping packaging when the item appears to have been damaged during transit.

We will review the information and determine the appropriate resolution based on the circumstances.

Claims involving normal wear, accidental damage, misuse, improper care, or damage occurring after delivery are not considered shipping damage or fulfillment errors.

LOST OR MISSING PACKAGES

If tracking information indicates that a package is still in transit beyond the carrier’s expected delivery window, please contact us so we can review the shipment information and, when appropriate, assist with a carrier inquiry.

Carrier transit and delivery estimates are not guaranteed by Volent Approach.

If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors when appropriate, and any location where the carrier may have safely left the package.

Please contact us promptly if the package remains missing so we can review the available tracking information and determine what assistance may be available.

Volent Approach will comply with any obligations imposed by applicable law regarding merchandise that is not delivered.

ORDER CANCELLATIONS AND CHANGES

Orders may begin processing shortly after they are submitted.

Because purchases are generally final sale, we cannot guarantee that an order can be canceled or modified after it has been placed.

If you need to request an order change, contact us as soon as possible. We will make reasonable efforts to accommodate the request if fulfillment has not begun, but changes are not guaranteed.

Nothing in this section limits cancellation or refund rights that may be required by applicable law.

SHIPPING AND DELIVERY TIMEFRAMES

Shipping and delivery estimates provided by Volent Approach or a shipping carrier are estimates unless expressly stated otherwise.

Once an order has been transferred to the carrier, delivery timing may be affected by weather, holidays, carrier operations, service interruptions, or other circumstances outside our reasonable control.

Volent Approach will comply with applicable requirements concerning shipment timing, delay notices, cancellations, and refunds.

CUSTOMER CONTACT INFORMATION

Customers are responsible for providing accurate contact information when placing an order, including a valid email address and, when requested, phone number.

We may use the contact information associated with an order to communicate about shipping issues, returned packages, address problems, exchanges, fulfillment questions, or other matters related to the order.

Please monitor the email address provided at checkout for communications regarding your purchase.

POLICY EXCEPTIONS

Volent Approach may choose to make a customer-service exception or provide a courtesy accommodation in an individual situation.

Providing an exception, complimentary reshipment, replacement, shipping credit, or other accommodation in one situation does not modify this policy and does not require Volent Approach to provide the same exception in another situation.

APPLICABLE LAW

This policy is intended to operate to the fullest extent permitted by applicable law.

If any provision of this policy conflicts with a consumer right or obligation that cannot legally be waived, applicable law will control to the extent of that conflict.

CONTACT US

Questions about an order, exchange, returned package, or this policy can be sent to:

Volent Approach

Email: Ian@volentapproach.com

Website: https://volentapproach.com