FREQUENTLY ASKED QUESTIONS

How is the giveaway winner selected?

We use ViralSweep, a third-party sweepstakes platform, to randomly select our giveaway winners.

Our goal is to keep every drawing fair and transparent. We do not personally handpick winners.

All drawings are conducted according to the Official Rules for each giveaway.

How will I know if I win?

If you’re selected as a potential winner, we’ll attempt to contact you directly by phone or FaceTime using the contact information provided with your entry.

If we’re unable to reach you, we’ll follow up by email.

We make up to three contact attempts before proceeding with disqualification and selecting an alternate winner, as described in our Official Rules.

IMPORTANT: We will NEVER contact you through social media to claim a prize.

Please be cautious of impersonator accounts. You should never have to send money to a social media account to claim a Volent Approach prize.

Do I have to be present during the live drawing to win?

No! You do not need to watch our live winner announcement to be eligible to win.

We love having everyone join us live, but the potential winner will be contacted directly using the information associated with their entry.

Be sure your contact information is accurate and keep an eye on your phone and email after the giveaway closes.

What if I live in another state? How will I receive my prize?

You don’t have to live near us to participate, provided you meet the eligibility requirements in the Official Rules.

If you live outside our local 90-mile radius, we will coordinate prize delivery with you.

Volent Approach covers prize delivery costs as outlined in the applicable Official Rules.

Specific arrangements will be discussed directly with the verified winner.

How do I know my giveaway entries were counted?

Your eligible entries are automatically recorded based on your qualifying purchase and the entry multiplier or promotion active at the time of purchase.

There’s no additional registration step required after checkout for eligible purchase-based entries.

Your order confirmation serves as a record of your purchase.

If you have questions about your entries, contact Ian@volentapproach.com with your order number and we’ll be happy to help.

How are giveaway entries calculated?

Eligible purchases receive entries according to the applicable product’s entry rate and any active promotional multipliers.

For example, a qualifying $50 purchase with a 100X entry multiplier would generate 5,000 entries.

Entry rates and promotional offers may change throughout a giveaway.

The applicable Official Rules govern entry calculations and eligibility.

When will my order ship?

Our goal is to package and ship in-stock orders within 3 business days after purchase.

Business days do not include weekends or holidays.

Shipping may take longer during busy periods, when products are still in production, or when we’re waiting for inventory from a supplier.

Once your order ships, you’ll receive shipping confirmation and tracking information when available.

What happens if my order includes a pre-order item?

If your order contains a pre-order item, we generally ship everything together once all items are available.

That means in-stock merchandise may be held until your pre-order product arrives.

Estimated arrival or shipping windows will be displayed on the applicable product page when available.

If you’d prefer your available items shipped separately, please email Ian@volentapproach.com. Additional shipping charges may apply.

Good to know: Your eligible giveaway entries are recorded according to the promotion and Official Rules, not the date your merchandise ships.

My package was returned to Volent Approach. What happens now?

If your package is returned because of an incorrect address, an unclaimed delivery, or another delivery issue, we’ll attempt to contact you using the information provided with your order.

You’ll have 7 days from our outreach to respond with a corrected shipping address and request reshipment.

Additional shipping charges may apply. In some cases, we may offer a complimentary reshipment as a one-time courtesy.

If we don’t hear back within the response period, the order may be considered abandoned under our Shipping, Returns & Exchanges Policy, subject to applicable law.

Please keep your shipping address and contact information up to date.

If my package gets returned, am I still entered in the giveaway?

Yes! Merchandise shipping and giveaway entry recording are separate processes.

If your purchase generated eligible entries, a returned or undeliverable package does not automatically remove those entries.

All entry eligibility and disqualification decisions remain subject to the applicable Official Rules.

I entered the wrong size, color, or item. Can I change my order?

Please contact us as soon as possible at Ian@volentapproach.com.

If your order hasn’t entered fulfillment, we’ll make reasonable efforts to correct the mistake.

However, once an order has been prepared or shipped, we may not be able to make changes.

If the order has already shipped, you may qualify for an exchange under our Shipping, Returns & Exchanges Policy.

Please include your name, order number, and requested change in your email.

Can I exchange an item?

Yes! We offer limited exchanges within 30 days of purchase.

Items must be unworn, unwashed, unused, and in their original condition with tags attached when applicable.

Exchanges are generally limited to the same product in a different size and are subject to availability.

Customers are responsible for applicable shipping costs unless the exchange is required because of an error made by Volent Approach.

Please email Ian@volentapproach.com before returning any merchandise.

Can I cancel my order or request a refund?

All sales are generally final.

We do not offer refunds for changes of mind, ordering the wrong size, or deciding you no longer want an item.

If you need to request a change or cancellation, please contact us as soon as possible. We may be able to accommodate certain requests before fulfillment begins, but changes and cancellations are not guaranteed.

Any rights or remedies required by applicable law remain unaffected.

For more information, please review our Shipping, Returns & Exchanges Policy.

What if my order arrives damaged or incorrect?

We’re happy to review any issues with your order!

Please email Ian@volentapproach.com as soon as possible and include:

• Your order number.
• A brief description of the issue.
• Clear photographs of the item.
• Photographs of the packaging if the item was damaged during shipping.

We’ll review the information and determine the appropriate resolution.

Do I need to purchase something to enter a giveaway?

No purchase is necessary to enter our sweepstakes.

Please review the Official Rules for the giveaway you’re interested in to learn about available entry methods, eligibility requirements, and applicable deadlines.

Where can I find the Official Rules?

Each giveaway has its own Official Rules outlining eligibility, entry methods, promotional periods, winner selection, prize details, and other important conditions.

We encourage everyone to review the applicable Official Rules before entering.

Still have questions?

We’re always happy to help!

For order questions, giveaway questions, exchanges, shipping concerns, or anything else, contact us at:

Volent Approach

Email: Ian@volentapproach.com

Website: https://volentapproach.com

We’ll do our best to respond as quickly as possible.

Thank you for supporting Volent Approach, and good luck in our giveaways! 🏍️